FAQ
What types of outdoor apparel do you offer?
The Pinnacle Collective specializes in a wide range of outdoor apparel designed for hiking and other outdoor activities. This includes shirts, durable trousers, insulated jackets, and accessories such as hats. Each product is selected for its performance and suitability for various weather conditions.
How do I choose the right size for my outdoor apparel?
To select the appropriate size, we recommend consulting our size chart available on each product page. Our sizing is based on standard measurements, and we provide detailed information to help you find the best fit. If you are between sizes, consider the intended use of the apparel; for layering, a larger size may be more comfortable.
What materials are used in your outdoor apparel?
We prioritize high-quality, sustainable materials in our outdoor apparel. Common materials include recycled polyester, organic cotton, and merino wool, which offer breathability, durability, and moisture management. Each product description includes specific material details to help you make informed choices.
What is your return policy for outdoor apparel?
We offer a straightforward return policy that allows customers to return items within 30 days of purchase if they are unworn and in original packaging. This policy ensures that you can shop with confidence, knowing that you can exchange or return items that do not meet your expectations.
How can I care for my outdoor apparel?
Proper care is essential for maintaining the performance and longevity of your outdoor apparel. We recommend following the care instructions provided on the garment's label, which typically include washing in cold water, avoiding fabric softeners, and air drying when possible to preserve the integrity of the materials.
Do you offer international shipping?
Yes, we provide international shipping to select countries. Shipping costs and delivery times vary based on the destination. During checkout, you will be able to see the available shipping options and associated fees for your location.
How can I contact customer support for further inquiries?
Our customer support team is available to assist you with any questions or concerns. You can reach us via email or through our contact form on the website. We strive to respond to all inquiries within 48 hours to ensure you receive timely assistance.